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January 17, 2018 by

Hello friends! Last year, I joined forces with Mary Beth Bajornas of Dental Support Specialties to create the Dental Office Survival Guide: 2018 Front Desk Edition. This project has been a labor of love and I'm really proud of it. Basically, Mary Beth and I created a front desk planner that outlines everything your front desk should be doing every day, week, and month of 2018. We've also … [Continue reading...]

Filed Under: Missy's Blog, News, Survival Guide

Employee Request Off Form-Feel Free to Download

November 5, 2017 by

I get asked to share my Employee Request Off Form a lot, so I thought I'd write a quick blog about it and share it here. Just like every other system in my office, this form was born out of necessity. With a team of 10, it was difficult to honor, keep track, and cover request off days. There were a few times when multiple people had requested off, and because I was too busy to check the … [Continue reading...]

Filed Under: Missy's Blog, News, Request Off Form

20 Years!

August 23, 2017 by

It's my 20 year anniversary in dentistry! Not bad considering when I first started I told myself that I was only going to do it for a year. I had no idea back in 1997 that applying for this job would change the entire course of my life. I … [Continue reading...]

Filed Under: Missy's Blog, News

Never Stress AGAIN When An Employee Leaves!

February 2, 2017 by

I use my blog as an opportunity to share real and practical advice-things that we actually do in our practice. This particular blog is about something that I got burned on over and over before I wised up and made a change. If you do nothing else … [Continue reading...]

Filed Under: Dental Office Team, Missy's Blog, News

Team In-Service #4 Seven Things to Enhance in Your Office for a Positive Patient Experience

November 10, 2016 by

Our most recent in-service was another T-Bone Speaks podcast called, "Seven Things to Enhance in Your Office for a Positive Patient Experience." Although I do think that our team offers excellent patient services, it never hurts to review and … [Continue reading...]

Filed Under: In-Service, Missy's Blog, News

Maintaining Uniformity

September 27, 2016 by

Like a lot of things in this dental practice, the RIGHT solution to a problem came from years of getting burned. So, we used to buy scrubs for our employees. There was no system to it really. The Lydia's catalogue would arrive and no matter how … [Continue reading...]

Filed Under: Missy's Blog, News, uniforms

Team In-Service #3 Digital Photograpy. Feel Free to Use For Your Own Practice!

September 20, 2016 by

We had another in-service meeting the other day and this time it was about digital photography. We take digital photographs on a lot of our patients, but we needed to improve our system for doing so. I need every team member to be on the same page … [Continue reading...]

Filed Under: In-Service, Missy's Blog, News Tagged With: ,

My Updated Employee Review System

July 7, 2016 by

I don't know about you, but I dread doing employee reviews. Well, it's not the actual review part when I'm talking to the employee that I hate, it's all the prep work that goes into it that I find cumbersome and time consuming. It's tiring to take … [Continue reading...]

Filed Under: Employee Reviews, Missy's Blog, News

Team In-Service #2 Dental Insurance. Feel free to Use For Your Own Practice!

July 6, 2016 by

As you may recall, I started doing "in-service" monthly meetings with my team recently.  We use this meeting time as an opportunity to explore dentistry outside of our own office walls. If you are unfamiliar with my in-service meetings, please read … [Continue reading...]

Filed Under: Dental Office Team, In-Service, Missy's Blog, News

Team In-Service #1 Invisalign. Feel Free to Use For Your Own Practice!

May 4, 2016 by

We now have a super motivated team with "all in" type of employees. I am surrounded by nothing but POSITIVE attitudes these days! They are hungry to learn more and do more and I'll do anything to encourage that! I started implementing a monthly … [Continue reading...]

Filed Under: Dental Office Team, In-Service, Missy's Blog, News

Do you see what I see?

January 12, 2016 by

This may be one of the most important blogs I've ever written. I hope you read it and share it with your team. If your entire office isn't on the same page with this, your office will NEVER be what you want it to be. Let's begin with this … [Continue reading...]

Filed Under: Missy's Blog, News Tagged With:
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