In Spite of All the “Danger”

One of my favorite things about working in dentistry is helping fearful patients through the process. For me, it hits so close to home because once upon a time, I had a dental phobia. Well, I didn't just have a dental phobia. I had many phobias. I was one nervous Nellie. Who am I kidding? I really struggled with anxiety for many years. I saw a few doctors over the years and tried some of … [Continue reading...]

I’ve Just Seen a Face

Dental patients, who don't already have an established office, often start calling random offices when they need an appointment. It's up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can't see the phone callers body language, we can't look in the patient's … [Continue reading...]