That’s NOT ok!

True Story. Here's an actual phone conversation I had with a patient earlier today. Me: Good Morning Dr. Fryer's office. This is Missy, how can I help you? Patient: Hi Missy. This is Michelle and I had an appointment this afternoon... OK, let's stop here for a second. The patient called this morning and I notice that she says she "HAD" an appointment. Right away, my brain recognizes … [Continue reading...]