I Should Have Known Better

Every Tuesday night, my husband and I have 'Date Night'. (Don't worry. This blog DOES pertain to dentistry. You'll have to read it all the way through to see where this is going.) It's a special time that we reserve just for us.  It's a chance for us to unwind, to decompress, and to clear our heads. Normally, we go to dinner and then head over to our favorite art theater to see a cool independent … [Continue reading...]

I’ve Just Seen a Face

Dental patients, who don't already have an established office, often start calling random offices when they need an appointment. It's up to the front desk to stand apart from other offices, so that the caller feels comfortable and schedules an appointment. Making an impression over the phone can be difficult because we can't see the phone callers body language, we can't look in the patient's … [Continue reading...]