You Know My Name. Look Up the Number.

  If Julie answered the phone like this in my office, she wouldn't have a job for very long.     Scenario 1 FD: Good Morning! Thank you for calling Dr. Smith's office. This is Julie. How may I help you? Caller: Hi Julie. This is Mike. I need to schedule a dental appointment. FD: Have we ever seen you before? Caller: Um, yes, I was just in this … [Continue reading...]