This might be helpful to you…

Hello friends!

Last year, I joined forces with Mary Beth Bajornas of Dental Support Specialties to create the Dental Office Survival Guide: 2018 Front Desk Edition.

This project has been a labor of love and I’m really proud of it.

Basically, Mary Beth and I created a front desk planner that outlines everything your front desk should be doing every day, week, and month of 2018. We’ve also created a private FB group for offices who have purchased the Survival Guide where we are doing additional training, organizational, and planning videos.

We believe that with consistency, training, and support, your FD can (and SHOULD) do MORE for your practice. The Dental Office Survival Guide: 2018 Front Desk Edition allows new FD employees to jump right in and contribute to the practice on their very first day. It also allows your experienced FD to stay organized and productive throughout the entire year.

The Dental Office Survival Guide: 2018 Front Desk Edition includes:

  • Online Community Support/Instructional Video etc with Missy and Mary Beth for the entire year. (Search Dental Office Survival Guide: 2018 Front Desk Edition on Facebook, but only available to those who have purchased the Survival Guide. )
  • Front Desk Education Crash Course
    • Dental Terminology
    • Dental Benefit Terminology
    • Types of Dental Plans
    • CoPay Calculator
    • New Patient Experience
  • Daily/Weekly/Monthly Checklists for Front Desk
  • System Descriptions
    • Recare
    • Patient Communication
    • Benefit Verification
    • Post Care Calls
    • Treatment Follow Ups
    • Insurance Claims Recovery
  • 365 Day Calendar With Daily System Reminders
  • Monthly Focus Topics to Increase Front Desk Professional Development and Practice Promotion
  • And More. So much more. 273 pages of more.

Because those who subscribe to my blog have been so supportive to me over the years, I would like to extend a 20% savings to you by using the code NEXTSTEP at checkout. This offer is only good until the end of January 2018-so don’t delay. Please visit for more info. 

I’ve included some photos and some sample pages from the Survival Guide below. Click to expand. Just so you know, we are also working on other editions for other dental positions as well. In fact, our assistant version should be available in the next few months!








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  1. Great info